May Mobility has announced a new strategic partnership with the ITOCHU Corporation, a Japanese sogo shosha (general trading company), to accelerate driverless deployments globally over the coming years.
Initially, this collaboration will focus on BellSystem24, an ITOCHU-owned customer experience and business process outsourcing solution provider. Working alongside the subsidiary, May Mobility said that it will be able to quickly deploy thousands of driverless vehicles and support riders through its Tele-assist and Rider Support platforms.
As May Mobility launches further driverless operations, its Tele-assist platform will continue to rely on the reasoning models of its Multi-Policy Decision Making (MPDM) technology with minimal human intervention. The platform itself allows for a remote monitor to easily guide and assist multiple vehicles within May Mobility’s fleet, an initiative through which the company is looking to enhance safe operations at scale.
For May Mobility, the collaboration represents its first time partnering with a leading business process and customer experience outsourcing. Here, the partnership will leverage BellSystem24’s expertise in workflow optimizations to increase the efficiency of May Mobility’s Tele-assist process at a lower cost, further accelerating May’s goal to become the most profitable player in the AV industry.
In integrating May Mobility’s Tele-assist and Rider Support platforms directly into BellSystem24’s support platform, the companies are together aiming to provide a custom solution that both unlocks the future of AVs and supports May Mobility as it expands across the U.S. and Japan. The proposed collaboration will likewise build upon May Mobility’s technical capabilities and work to offer additional levels of support and redundancy for customers and partners.
